Challenges:

1) Paper-based application process created a substantial administrative burden for staff
2) No central CRM to manage constituents, scholar workflows and other processes
3) No online community for scholars and alumni created barriers to this community’s cultivation and continued engagement

Solution: Implementation, Admin Development

North Peak implemented a Salesforce-based solution that includes the Nonprofit Success Pack and Outbound Funds to serve the organization’s internal process as well as Salesforce Communities to serve its scholar and alumni community. This solution has improved engagement across all constituents involved in the program, from applicants, to fellows, to alumni, to reviewers and referring organizations, and other key stakeholders.